Enhance your Onyx CRM! Leverage your existing Onyx CRM investment with Metric One's enhancements for Onyx Employee Portal: Entitlements - A fully integrated contract management solution encompassing automated product registration, contract expiration and renewal, and control over a customer's right to receive service. Enhanced Worknotes - Visual and automated enhancements to the support and service incident screens. Advanced Incident Search - Extends powerful search capabilities to sales, service, support and work ticket incidents. Problem Statement & Resolution - Summarize the cause and resolution of support incidents for knowledge base efficiency.

IT Services

Metric One brings you a full complement of information technology services. From small LAN configurations, to full complex WAN networks, VPN/Firewall configuration, server configurations and maintenance or IT outsourcing, Metric One can assist you with your needs.

ASP Hosting Services Let Metric One host your application, web site or email system in our secure, state-of-the-art internet data center. In addition to fail-safe hosting, you'll benefit from our 24x7 customer support - where you'll get technical assistance to keep your operation running around the clock.

Consulting Services

Onyx CRM

Metric One offers a knowledgeable, pre-trained consulting staff that can quickly and effectively implement our products into your Onyx CRM environment. Whether your needs are for full consulting services, assistance for your existing CRM partner, or simply to purchase the software directly, Metric One has a solution to fit your specific needs.

IT / WAN / Development

As a Microsoft Certified Partner, Metric One can assist your organization with your Microsoft technology solutions. Click here for more information.

News & Events...

October, 2005 - Onyx and Metric One Collaborate to Deliver Complete Customer Management Solutions.

March, 2005 - Metric One and Onyx Software strengthen alliance to provide enhanced Onyx solutions for Southern California customers.

November, 2004 - Metric One launches the second edition of our enhancements for Onyx Employee Portal as packaged products. This latest edition now supports Onyx Employee Portal v5.0 (OEP) allowing full use of the new streamlined features that OEP v5.0 provides.

September, 2004 - Metric One assists SafeNet, Inc. with the successful implementation and rollout of their worldwide Onyx customer support system. This system incorporated the second edition of the Metric One Entitlements, Enhanced Incident Worknotes, Advanced Incident Search, and Problem Statement & Resolution enhancements.

February, 2004 - Metric One assists Macromedia, Inc. with the successful implementation and rollout of their worldwide Onyx customer support system. This system incorporated the first edition of the Metric One Entitlements, Enhanced Incident Worknotes, and Problem Statement & Resolution enhancements.