Client Support Hub
Metric One offers comprehensive online, telephone, and email support to all hosted infrastructure and application clients around the clock.
Metric One Customer Portal Gateway
Authorized users can log in directly to our customer support portal to create new support incidents, review worknotes, monitor ticket resolution statuses, and view historical cases.
Need to change the target portal reference? The portal URL is centrally configured in js/config.js via SUPPORT_PORTAL_URL.
Emergency & Standard Contact Channels
If you do not have portal credentials or are experiencing a mission-critical emergency, contact our team immediately through the channels below:
Telephone Support
Direct line to our customer support desk and operations center in Irvine, CA.
Fax: 949.877.3514
Email Helpdesk
Send an email with your system details, severity level, and incident description.
Request Portal Account
New staff member requiring login access to your company's dedicated support queue?
Contact your designated account administrator or submit a portal access request through our contact form.
Submit Access RequestIncident Severity Levels & SLAs
System Outage
Production server down, critical application inaccessible, or data center loss. 24x7 Immediate Response.
Degraded Operation
Core services functioning with reduced capacity or non-critical redundancy failure. Rapid engineer dispatch.
Maintenance & Queries
Configuration requests, user account administration, reporting inquiries, and routine maintenance.